What’s your story?

Personal stories can be a powerful way to communicate intangible value.

Back in high school, my sister used to tease me for having “study parties” to prepare for AP physics exams. She called me a nerd, and maybe I was, but I also knew that without those “study parties” I would be lost. I knew that I could handle the concepts of physics, but that I was awful at the math. By meeting with my classmates, I could explain the theory, and they could explain the calculations. It was all about give and take. I’ve understood the value of peer groups for a long time, so I am really passionate about building the community at ExpertCEO, an online network for senior executives and the community that inspired this blog.
– Nathalee Ghafouri, Marketing Manager, ExpertCEO

When I was involved with Vistage as a CEO group chair, I talked to potential candidates about the benefits of joining a peer group. I could have used a similar story about my days in engineering school, but didn’t think of it. Shame on me, because it clearly demonstrates the value of a peer group without sounding like a sales pitch.

Take a minute and think about the stories in your life that could help someone understand the value of what you do. They can be very powerful, and they are free.

Dedicated surfer scores PR win for Comcast.

I have often encouraged CEOs and senior managers of midsize businesses to find someone in their life to be a dedicated surfer, someone who can keep an eye on the social web for good or bad comments about their companies or their competitors.

Comcast (not a client) has apparently adopted this approach in its efforts to climb out of the customer service cellar. Only time will tell if customer service scores will improve, but here’s an example of a single contact that resulted in major publicity for Comcast and a company in Philadelphia called iFractal.

clipped from seattletimes.nwsource.com Stormy times for Comcast By Bob Fernandez The Philadelphia Inquirer PHILADELPHIA — Most afternoons, the Internet in Sarah Chambers’ office at iFractal in Philadelphia crashes and leaves her cyber-stranded without e-mail or online communication with clients. When it happened for the zillionth time a few days ago, Chambers tried something new, once her Web connection reappeared. She shot Comcast a curt public online message on the social-networking site Twitter: “My Internet goes out every day at 3:30. Why would that be?” Frank Eliason, a Comcast manager with the daunting assignment of monitoring the nation’s blogosphere for venomous posts aimed at the company, answered right away: “That should not be. We should have that looked at. Send an e-mail with account info to We_Can_Help@cable.comcast.com.”

Ten Steps to Successful Online Marketing

A successful website can help your company cut costs, generate income and expand your horizons with new product and market opportunities. An unsuccessful website wastes precious time and resources. Worse, it can damage customer relationships and destroy business development opportunities.

The following ten steps will help CEOs and senior executives manage the development and implementation of successful ebusiness initiatives.

How To Avoid Common Website Mistakes

Companies have been building websites to support marketing, sales and customer service since 1994. Along the way, they have made a lot of mistakes that you can avoid… or repair.

Ten business problems you can solve on the internet.

A website works when it solves a problem for the site visitor. Visitors may be prospects, customers, sales reps, distributors, retailers, job hunters, investors or the media. When you solve a problem for any one of these, you will benefit by increasing sales, satisfying customers, finding new employees or improving investor/media relations. You may also cut costs and expand your business with new product and market opportunities.

I have selected ten business problems as a starting point for discussions about ebusiness strategy. What is the most important problem you can solve online?